When a product goes out of stock we place it on "Backorder " - this allows you to purchase the item so that once it is restocked you are first in line to receive it.
In other words, if you purchase - or have purchased an item on Backorder and you have received an order confirmation with an order number that means your credit card has been successfully charged. So once the product hits our warehouse floor, your order will ship out immediately!
What is INSTOCK ?
We usually dispatch IN STOCK items within 2-3 business days, (excluding Fridays and public holidays)
How does the shipping works ?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted third party delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach you’re provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
- We package our products in Separate boxes for each items. Each individual product is packaged in bubble wrap. We pride ourselves on the quality of our packaging.
What is the range of locations to which Natural Curls ships their products?
- Natural Curls ships throughout United Arab Emirates. (Even remote Areas!)
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our facility.
- Orders will not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the United Arab Emirates.
- Natural Curls will process your orders Saturday through Thursday excluding Friday and public holidays.
What is the estimated delivery time?
- We usually dispatch IN STOCK items within 2-3 business days, (excluding Fridays and public holidays)
- If you are ordering our products from a BACKORDER may be a bit delayed due to out of stock and colors. Our delivery /time period will take 7-14 working days.
- Natural Curls hair extensions will process your orders Saturday through Thursday excluding Friday and public holidays.
- If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
- Orders are delivered Saturday through Thursday, excluding Friday and holidays. Natural Curls cannot be held responsible for unanticipated delivery delays beyond Natural Curls control.
- We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed.
Are there any shipping charges applicable on my order?Shipping charges throughout UAE (including remote Areas) – A flat AED 25 charge is applied to all orders below AED 399, while there is free shipping for all orders above AED 399. It may varies time to time.